Special Order

What is a Special Order?

Looking for a specific part? Let us help you find it.

A special order is for parts which are uncommon and requires us to order the specific part for you.

Special order items also referred as backorder items (Available on backorder)

How does it work?

  1. Request a part (Please supply us with as much information as possible – including pictures)
  2. Accept the quote/prices given
  3. Pay a 25% deposit of the total order value
  4. We will order the parts for you
  5. Upon arrival, we will send you pictures of the item and notify you when it is ready for collection
  6. Balance is due upon collection (Courier may be requested at an additional fee)

 

How long does the parts take to arrive at our store? 

It usually take 2-3 working days. Please note that items may come from different suppliers and have to be physically inspected which may lead to a slightly longer waiting time.

What happens when it arrives at our store?

Once inspected by our team, you will be contacted. You may come through and settle the balance or you may settle the balance via EFT and then book your courier.

Please note: We only assume responsibility for up to 14 days for the item(s) left in our care. After 14 days, we will not be held responsible for any theft, fire or damages to the item.

After 60 days, we reserve the right to sell off any products to recover any costs involved. (A storage fee is applicable should goods not be collected)

What happens if I need to return a Special Order Item?

Customer has 7 working days to return the item from date of order. A 25% handling fee / return fee will be charged for correctly supplied products.

We regret that no returns on special order items will be considered after 7 working days of notice that the items have arrived at our store.

*Please note: If the items are not collected and inspected within 7 working days of notice that the item has arrived at our store and the parts are incorrectly supplied, the handling fee of 25% will apply.

Unfortunately we do not accept any electrical items for returns.

Please pre-fit any parts before spraying, sanding etc.