Delivery & Returns

Turnaround

All orders are processed and despatched within 48 hours Monday – Friday 8am – 5pm. Please allow for an additional 2 to 4 working days for delivery. Outlying areas may require another day or two for delivery times

Carriers

We use the following carriers to deliver our orders:

The Courier Guy
Aramex
DCB Couriers

Depending on your location & time of order, we choose one of the above for the optimum and speedy delivery time

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

SparesDirect charges a flat rate delivery fee of R95,  additional products will cost R15 extra.

Additives, Oils & Lubricants – An additional fee of R450 will be applied to shipping charges.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email sales@sparesdirect.co.za to initiate a refund process.
2. Mail your returned item to:
Spares Direct SA
Returns Department
86 Paarlshoop Road
Homestead Park
Johannesburg
2091

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.  Please ensure original packaging is undamaged.

We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your item for a different size or model. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Accepted Methods of Payment

Credit Card (Visa, Master Card)
Instant-EFT (major South African banks)
Bitcoin
Samsung S-Pay

All online payment processing is handled by Payfast South Africa, SparesDirect does not store or view sensitive information (credit card numbers, cvv, etc)
Payfast is a PCI-DSS Level 1 Compliant payment processing service

For more information, please visit https://www.payfast.co.za/

Should you wish to do a cash deposit, please email sales@sparesdirect.co.za for our banking details. Please note, cash deposit payments will attract a deposit fee.

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.