Delivery & Returns

Turnaround

All orders are processed and despatched within 48 hours Monday – Friday 8am – 5pm. Please allow for an additional 2 to 4 working days for delivery. Outlying areas may require another day or two for delivery times.

Carriers

We use the following carriers to deliver our orders:

The Courier Guy
Aramex
DCB Couriers

Depending on your location & time of order, we choose one of the above for the optimum and speedy delivery time

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

Please use the pricing below as a guide only. Prices may change to which the customer is to pay in any differences before we ship any orders out. If the shipping exceeds the pricing below, the customer will be required to pay in any differences. Please note that outlying areas tend to increase shipping cost. Prices are on a per item basis – we will try to bundle up any orders to reduce shipping costs.

For any items, besides brake pads, please select “collection” during checkout – We will bundle all items together, work out your shipping cost and email it to you.

Spares Direct charges a flat rate delivery fee of R95,  additional products will cost R15 extra. (Small items)

• Small – R95
• Medium – R195
• Large – R295
• X-Large – R395+
  • Bumpers, Bonnets… R595+

Additives, Oils & Lubricants – An additional fee of R450 will be applied to shipping charges.

No orders will be shipped unless payment has been made in full for both the products and the shipment.

A 10% restoking fee will be charged on any orders that are cancelled/returned or refunded.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Stock Supplied

• Products are non-oem unless stated otherwise.
• No grilles, caps, stickers, emblems, coverings etc. are included with any products.
• Images are for reference only.
• Brake pads
  Spares Direct SA does not always keep all brake pads in stock. Stock is kept at our warehouse or supplier thus having an additional 24-48 hour processing time on some orders.
• Disclaimer: Please use the information provided as reference only. Information is based on non-upgraded cars. Please ensure that the diagrams on our website or supplied have been cross checked by you on your vehicle. We will not be responsible for any misinformed / different supplied products and/or brake pads.

Please note that not all stock is kept at our offices and may need to come from our warehouse. With this in mind, a 24 – 48 hour lead time is usually normal. Once your order is ready for collection, you will receive an email / Whatsapp from us.

We will not be held reliable for any time delays or additional charges.

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email sales@sparesdirect.co.za to initiate a refund process.
2. Mail your returned item to:
Spares Direct SA
Returns Department
86 Paarlshoop Road
Homestead Park
Johannesburg
2092

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.  Please ensure original packaging is undamaged.

All body panels – Please note that all body panels are checked before leaving our premises. Due to the nature of these items, Spares Direct will not accept any returns or exchanges unless met with a valid reason. No exchanges, returns or refunds on items correctly supplied.

We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your item for a different size or model. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Special orders

Spares Direct SA will charge a 25% fee for any stock that was specially ordered for you and is returned.

Accepted Methods of Payment

Credit Card (Visa, Master Card)
Instant-EFT (major South African banks)
Bitcoin
Samsung S-Pay

All online payment processing is handled by Payfast South Africa, SparesDirect does not store or view sensitive information (credit card numbers, cvv, etc)
Payfast is a PCI-DSS Level 1 Compliant payment processing service

For more information, please visit https://www.payfast.co.za/

Should you wish to do a cash deposit, please email sales@sparesdirect.co.za for our banking details. Please note, cash deposit payments will attract a deposit fee.

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.